Shipping policy

Every order genuinely means the world to my small business. Your goodies are carefully picked, packed and prepared with lots of love before making their way to you.

Processing Times

Orders are usually processed and dispatched within 3–5 working days.

As many of our products are handmade or prepared especially for your order, some items may occasionally take a little longer. If a product has a different processing time, this will be stated within the product description.

Please remember that processing time is separate from delivery time.

Our usual business hours are:

Monday–Friday: 9am–3pm

Saturday: 10am–2pm

Sunday: Closed

Orders placed over weekends or bank holidays will be processed from the next working day.

UK Shipping

UK shipping options and prices are shown at checkout.

Once your order has been dispatched, delivery will usually take approximately 2–4 working days, depending on the shipping service used.

Delivery times are estimates and unfortunately cannot be guaranteed, particularly during busy periods such as Christmas, bank holidays or postal disruptions.

International Shipping

We are delighted to offer international shipping to selected countries.

Available shipping options and prices will be calculated at checkout based on your delivery location and order.

International orders will generally take approximately 5–15 working days after dispatch, although customs processing and local postal services may cause additional delays.

Customs & Import Charges

International customers are responsible for any customs fees, import duties, taxes or other charges applied by their country.

These charges are not included in the price of your order or shipping fee and are outside the control of The Cosy Whimsy Co.

Tracking

Where tracking is available for your chosen shipping service, tracking information will be provided once your order has been dispatched.

Please allow a little time for tracking information to update after your parcel has entered the postal network.

Delayed or Lost Parcels

Once an order has been handed over to the postal or courier service, delivery delays are unfortunately outside our control.

If your parcel has not arrived within the expected timeframe, please contact us and we will do our best to help investigate the issue.

Please note that a parcel must meet the courier's definition of lost before a replacement or refund can be considered.

Incorrect Delivery Addresses

Please double-check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible. We will always try to amend your address if your order has not yet been dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

If a parcel is returned to us because an incorrect or incomplete address was supplied, the customer may be responsible for any additional postage costs required to resend the order.

Returned Parcels

If a parcel is returned to The Cosy Whimsy Co. because it was not collected, delivery was refused, or the address provided was incorrect, we will contact you once it arrives back with us.

Additional postage may be required if you would like the parcel resent.

Damaged Orders

We take great care when packaging every order, but if your parcel arrives damaged, please contact us as soon as possible with:

- Your order number

- A description of the damage

- Clear photographs of the damaged item

- Photographs of the outer packaging where possible

We will then work with you to get the issue resolved.

A Little Thank You

The Cosy Whimsy Co. is a small independent business, and every single order is packed with care.

Thank you for your patience, your support and for choosing to shop small.

The Cosy Whimsy Co.